Yes we do! We prefer that enrollment materials be sent by email to Support@clearnow.com because it is more likely they will transmit clearer, but you can also fax enrollment materials to 919.680.4700.
You may enroll a tenant on a month-to-month lease the same way you would enroll any other tenant. Have your tenants complete and submit the Tenant Enrollment Agreement with their bank documentation to Support@ClearNow.com. Once we process their materials, they will be added to your account, and you will receive an email instructing you to set their rent amount and lease end date. When you input the lease end date, we recommend you set it for three to six months out so you don’t have to log in every month and extend the date. You may unenroll the tenant before the lease end date as long as it is at least one banking day before the debit day.
The dates listed on this screen are key dates for your current payment period for your ClearNow account. For each payment period, this screen will be updated and show you the important dates and deadlines. These dates include your tenants’ next scheduled debit day, your credit day, and the deadlines to finalize, block, or unenroll a tenant. They also show the deadlines to adjust a tenant’s rent amount or lease end date. If you do not have a tenant enrolled during a specific payment period, then you can disregard the important dates.
You can still use ClearNow even if you manage properties for multiple owners. Our owner proceeds feature enables you to directly deposit a portion of the tenant’s rent to the owner’s bank account and a portion to your bank account for property management fees. E-mails confirming the amounts directly deposited are automatically sent to both parties. There are NO set-up fees. Fees are only charged when you attempt to debit a tenant:
- Once a month on the 1st, 5th, 15th, or 25th : $14.95/month (includes the debit of one tenant). Additional tenants are $2/month.
- Twice a month on the 3rd & 17th: $4/debit.
To directly deposit rent to an owner’s bank account (our owner proceeds feature), it is an additional $2/tenant.
ClearNow can only furnish rent payment data that has been made while a tenant is enrolled in ClearNow.
Your tenant does not need to do anything if he is renewing his lease. If he is already enrolled in ClearNow, all you need to do is update the lease end date in our system so that his debits continue. We do not need a copy of the tenant’s new lease or new ClearNow enrollment materials. We only need you, as the landlord, to log into your account and update the lease end date. You may do so by logging into your ClearNow account, select “Rents”, input the tenant’s new lease end date, and click “Save”.
Yes, you may still enroll in ClearNow even if you do not have permanent checks. Other bank documentation that we can accept include a page from your bank statement or online bank account with your name and complete account number preprinted, a direct deposit authorization form, OR a bank letter on your bank’s letterhead that confirms your name and full account number. Just in case the document you submit does not list your routing number, please make sure to list it on your enrollment agreement form.
Yes, if you have a smartphone, you may use your phone’s camera to take a clear picture and submit your enrollment materials by email to Support@ClearNow.com. Please remember to take a clear picture of the enrollment agreement as well as your bank documentation.
No. ClearNow’s process includes an automatic debit to the tenant’s bank account for the rent each month. Whether it is monthly, semimonthly, or biweekly, it is a scheduled debit, and the rent cannot be prepaid. Once a tenant is enrolled in ClearNow, our service is designed to help them pay their rent by automatically debiting their bank account on a monthly, semimonthly, or biweekly schedule.
No, there is not a cancellation fee with ClearNow. If a tenant would like to be unenrolled, the tenant or his/her landlord simply needs to either log in and unenroll them or contact ClearNow and request the unenrollment. The tenant can be unenrolled up to two banking days prior to the next scheduled debit day.