Once you have set up your ClearNow account, you may email the tenant enrollment agreement to your tenant. The tenant may also access a blank copy of the form by going to www.clearnow.com, select the “Tenants” tab, choose the correct debit day, and print the form. The tenant must complete and submit the form along with bank documentation either by email to email@example.com or fax to 919-680-4700.
A property manager can enroll in ClearNow to receive electronic rent payments by completing and submitting the ClearNow Property Manager enrollment agreement with their bank documentation. Once their ClearNow account is set up, they may have the tenant and property owner submit their enrollment materials. The owner will receive owner proceeds from the tenant’s rent payments. The property manager would assign the amount he/she should receive and the amount the property owner should receive from each rent payment. Both of their deposits would occur three banking days after the tenant’s debit day.
You may enroll a tenant on a month-to-month lease the same way you would enroll any other tenant. Have your tenants complete and submit the Tenant Enrollment Agreement with their bank documentation to Support@ClearNow.com. Once we process their materials, they will be added to your account, and you will receive an email instructing you to set their rent amount and lease end date. When you input the lease end date, we recommend you set it for three to six months out so you don’t have to log in every month and extend the date. You may unenroll the tenant before the lease end date as long as it is at least one banking day before the debit day.
You can still use ClearNow even if you manage properties for multiple owners. Our owner proceeds feature enables you to directly deposit a portion of the tenant’s rent to the owner’s bank account and a portion to your bank account for property management fees. E-mails confirming the amounts directly deposited are automatically sent to both parties. There are NO set-up fees. Fees are only charged when you attempt to debit a tenant:
- Once a month on the 1st, 5th, 15th, or 25th : $14.95/month (includes the debit of one tenant). Additional tenants are $2/month.
- Twice a month on the 3rd & 17th: $4/debit.
To directly deposit rent to an owner’s bank account (our owner proceeds feature), it is an additional $2/tenant.
Yes, you may still enroll in ClearNow even if you do not have permanent checks. Other bank documentation that we can accept include a page from your bank statement or online bank account with your name and complete account number preprinted, a direct deposit authorization form, OR a bank letter on your bank’s letterhead that confirms your name and full account number. Just in case the document you submit does not list your routing number, please make sure to list it on your enrollment agreement form.
We need to receive tenant enrollment materials at least 10 days before the first debit. Both the tenant and their landlord will receive email notifications letting them know the status of the tenant’s enrollment. Once the tenant is enrolled, the enrollment confirmation email will let them know their rent amount and date of their first debit.
Yes, you can. Each ClearNow account debits on a specific debit day. The available debit days include the 1st, 5th, 15th, 25th, Biweekly (every other Tuesday), and Semimonthly (3rd and 17th). So for each debit day, you will need to set up an additional ClearNow account. While the first tenant in your first account is $14.95/month, the first tenant in each additional account is only $7.95/month. Each tenant after that is $2/month.
To enroll in ClearNow, both the landlord/property manager and their tenants must complete and submit their individual enrollment agreements and bank documentation to Support@ClearNow.com. The landlord/property manager’s account must be set up before we can enroll their tenants. We must receive complete tenant enrollment materials at least 10 days before their first debit day. This ensures we have adequate time to notify new tenants of the date of their first debit and the amount they will be debited. Both landlords and tenants will receive prompt email notification regarding the status of their enrollment materials.