How Do I Enroll a Tenant Who is On A Month-to-Month Lease?

You may enroll a tenant on a month-to-month lease the same way you would enroll any other tenant. Have your tenants complete and submit the Tenant Enrollment Agreement with their bank documentation to Support@ClearNow.com. Once we process their materials, they will be added to your account, and you will receive an email instructing you to set their rent amount and lease end date. When you input the lease end date, we recommend you set it for three to six months out so you don’t have to log in every month and extend the date. You may unenroll the tenant before the lease end date as long as it is at least one banking day before the debit day.

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I Manage Properties for Multiple Owners. Can I Still Use ClearNow?

You can still use ClearNow even if you manage properties for multiple owners. Our owner proceeds feature enables you to directly deposit a portion of the tenant’s rent to the owner’s bank account and a portion to your bank account for property management fees. E-mails confirming the amounts directly deposited are automatically sent to both parties. There are NO set-up fees. Fees are only charged when you attempt to debit a tenant:

  • Once a month on the 1st, 5th, 15th, or 25th : $14.95/month (includes the debit of one tenant). Additional tenants are $2/month.
  • Twice a month on the 3rd & 17th: $4/debit.

To directly deposit rent to an owner’s bank account (our owner proceeds feature), it is an additional $2/tenant.

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I Don’t Have Checks. Can I Still Enroll?

Yes, you may still enroll in ClearNow even if you do not have permanent checks. Other bank documentation that we can accept include a page from your bank statement or online bank account with your name and complete account number preprinted, a direct deposit authorization form, OR a bank letter on your bank’s letterhead that confirms your name and full account number. Just in case the document you submit does not list your routing number, please make sure to list it on your enrollment agreement form.

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Can I Debit Multiple Tenants on Different Debit Days?

Yes, you can. Each ClearNow account debits on a specific debit day. The available debit days include the 1st, 5th, 15th, 25th, Biweekly (every other Tuesday), and Semimonthly (3rd and 17th). So for each debit day, you will need to set up an additional ClearNow account. While the first tenant in your first account is $14.95/month, the first tenant in each additional account is only $7.95/month. Each tenant after that is $2/month.

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How Long Does It Take To Get Started With ClearNow?

To enroll in ClearNow, both the landlord/property manager and their tenants must complete and submit their individual enrollment agreements and bank documentation to Support@ClearNow.com. The landlord/property manager’s account must be set up before we can enroll their tenants. We must receive complete tenant enrollment materials at least 10 days before their first debit day. This ensures we have adequate time to notify new tenants of the date of their first debit and the amount they will be debited. Both landlords and tenants will receive prompt email notification regarding the status of their enrollment materials.

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How Do I Know If My Tenant Has Enrolled?

We will notify you via email when we receive your tenant’s enrollment materials, which consist of a completed Tenant Enrollment Agreement and the tenant’s bank documentation.  That message will tell you either the materials are incomplete and the reason why they are incomplete or the materials are complete and the next steps for you to finalize the tenant’s enrollment.  Quick and concise communication is very important to us, so you will receive email notifications just about every step of the way!  If enrollment materials are complete, you will be instructed to log in to your ClearNow account and set the tenant’s rent amount and lease end date.  When you have completed this final step, an enrollment confirmation will be sent to your tenant.

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Can I Enroll in ClearNow Without My Landlord?

For you to enroll in ClearNow, your landlord has to first enroll and set up a ClearNow account.  Because ClearNow is an efficient way for tenants to pay rent electronically (and for landlords to collect rent electronically), both the landlord and tenant have to be enrolled.  If you have not talked to your landlord about ClearNow, please have him/her visit www.ClearNow.com or call us at (866) 882-5327 so we can answer questions.  Once your landlord has enrolled, then you can enroll in ClearNow.

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