Introducing Tenant E-Signatures for Faster and Easier Tenant Enrollments

We’re happy to announce that we have incorporated e-signatures into our online enrollment process for tenants.

Tenants no longer need to print, sign, scan, and email the tenant form to us. Recently, many tenants have let us know that they did not have access to a printer and wanted to complete the enrollment process just with their smartphone. Their wish has been granted!

Tenants can now use their smartphone or computer to complete the tenant form entirely online. After they complete the form online, they just need to email a photo of their voided check, bank statement, or direct deposit form.

It is easy to get tenants to use our e-signature process. Landlords simply log into their ClearNow accounts and click on the ‘Add Tenants’ menu choice. Follow the instructions to “Email the form to your tenant”. The email that tenants receive gives them the link to use the new online signature process.

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How can a property management company use ClearNow to collect rent?

A property manager can enroll in ClearNow to receive electronic rent payments by completing and submitting the ClearNow Property Manager enrollment agreement with their bank documentation. Once their ClearNow account is set up, they may have the tenant and property owner submit their enrollment materials. The owner will receive owner proceeds from the tenant’s rent payments. The property manager would assign the amount he/she should receive and the amount the property owner should receive from each rent payment. Both of their deposits would occur three banking days after the tenant’s debit day.

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How Do I Enroll a Tenant Who is On A Month-to-Month Lease?

You may enroll a tenant on a month-to-month lease the same way you would enroll any other tenant. Have your tenants complete and submit the Tenant Enrollment Agreement with their bank documentation to Support@ClearNow.com. Once we process their materials, they will be added to your account, and you will receive an email instructing you to set their rent amount and lease end date. When you input the lease end date, we recommend you set it for three to six months out so you don’t have to log in every month and extend the date. You may unenroll the tenant before the lease end date as long as it is at least one banking day before the debit day.

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I Manage Properties for Multiple Owners. Can I Still Use ClearNow?

You can still use ClearNow even if you manage properties for multiple owners. Our owner proceeds feature enables you to directly deposit a portion of the tenant’s rent to the owner’s bank account and a portion to your bank account for property management fees. E-mails confirming the amounts directly deposited are automatically sent to both parties. There are NO set-up fees. Fees are only charged when you attempt to debit a tenant:

  • Once a month on the 1st, 5th, 15th, or 25th : $14.95/month (includes the debit of one tenant). Additional tenants are $2/month.
  • Twice a month on the 3rd & 17th: $4/debit.

To directly deposit rent to an owner’s bank account (our owner proceeds feature), it is an additional $2/tenant.

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I Don’t Have Checks. Can I Still Enroll?

Yes, you may still enroll in ClearNow even if you do not have permanent checks. Other bank documentation that we can accept include a page from your bank statement or online bank account with your name and complete account number preprinted, a direct deposit authorization form, OR a bank letter on your bank’s letterhead that confirms your name and full account number. Just in case the document you submit does not list your routing number, please make sure to list it on your enrollment agreement form.

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Can I Debit Multiple Tenants on Different Debit Days?

Yes, you can. Each ClearNow account debits on a specific debit day. The available debit days include the 1st, 5th, 15th, 25th, Biweekly (every other Tuesday), and Semimonthly (3rd and 17th). So for each debit day, you will need to set up an additional ClearNow account. While the first tenant in your first account is $14.95/month, the first tenant in each additional account is only $7.95/month. Each tenant after that is $2/month.

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