Unfortunately, we are not able to change your tenant’s debit day by a few days. If your tenant is concerned there won’t be enough funds in their bank account on their debit day, the best option is to block that month’s debit. This action is temporary and may save any fees that may be assessed by ClearNow or your tenant’s bank. Please refer to our blog post about “Blocks” to better understand this process if you need more information.
ClearNow does not process credit card transactions. We can debit a checking or savings account and some prepaid card accounts. If your tenant would like to enroll using a prepaid card account, please have your tenant check with their card company prior to enrolling to ensure the card account can process an ACH debit.
In an effort to reduce paper waste and make our services more efficient, you can change your bank account information by logging into your ClearNow account. Once logged in, select “My Info”, then “My Bank Info”. Follow the prompts to fill out the Property Manager Enrollment Agreement, esign it, then click submit. You’ll receive an email from Support@ClearNow.com requesting you email your bank documentation for the new bank account. If you have more than one ClearNow account to update, repeat the above process after selecting the account from the drop-down menu located in the upper left of the screen. You need to complete the online agreement for each ClearNow account that you have and want to update. Confirmation of changes will be sent to you via email.
Your tenants may also update their bank account information in a similar way as described above. Once they’re signed into their ClearNow record, they complete the Tenant Enrollment Agreement, esign it, and click submit. Once we receive their bank documentation for the new bank account, the tenant and you will receive email confirmations of the update.
As the coronavirus pandemic continues to develop, we want to assure you ClearNow remains open and operational for all of your online rent payment needs. Our esign enrollment process is a safe and contact free way to enroll your new tenants online, with no paper to print or signatures to gather.
Our Customer Service is available, and we are best reached via email at: Support@ClearNow.com. We are monitoring our business phone and listening to voicemails but encourage you that the best way to reach us is through email. You can continue to access your ClearNow accounts as normal by logging in and managing tenants as needed.
We have useful blog posts that explain many questions we regularly receive such as how to block an upcoming debit, how to update your bank account information, or what bank documents can be submitted for new enrollments. You can also visit our FAQ section of our website for answers to your questions.
Thank you for your patience as we do our best to offer uninterrupted service and keep our employees safe during this public health crisis.
If you know ahead of time that you will not have the necessary funds in your bank account on your scheduled debit day, you have the option to do a block. A block is a one-time request to not debit your account for that payment period. Your bank account will not be debited, and you will need to make arrangements to pay your landlord directly for that payment period. Your online rent payments will automatically resume for the next payment period. The deadline to request a block is always one banking day prior to the debit day before 12:00pm (noon) ET. Both you and your landlord may request the block or either of you can log into your respective ClearNow accounts and block the debit yourselves.
Blocking a debit is a proactive way to avoid possible late fees or bank fees. ClearNow service fees are also not charged for a blocked debit.
Tenants who wish to build a credit history with their ClearNow rent payment data may opt in to our free credit reporting feature after they are enrolled in our online rent payment service.
ClearNow rent payment data will be furnished to Experian once your tenant has four (4) payment periods of data. Subsequent data is furnished on a monthly basis. We can only furnish rent payment data made while a tenant is enrolled in ClearNow.
Why Building Your Credit History is Important
Credit plays an important role in your life — affecting the purchases you make and much more. A credit history is vital in today’s economy and enables you to obtain valuable credit services such as credit cards, mortgages, and auto loans. Lenders use credit reports and credit scores to gauge the likelihood that you will pay back a loan.
How Paying Rent on Time Helps Build Your Credit History
Experian incorporates on-time rental payment data into their credit reports. Rental payment information will be included as part of a standard credit report and may be incorporated into certain credit scores. The inclusion of positive rental payment data in Experian credit reports allows your tenant to build credit history through timely rental payments.
No matter your social media preference, you can find ClearNow and keep up with our latest updates and information.
On Facebook, you can find ClearNow customer reviews and stay up-to-date with any new content posted on www.ClearNow.com or other social media platforms. On YouTube, we have videos to assist you with questions you may have while using ClearNow for online rent payments. We can also be found on Twitter and Instagram where our handle is @ClearNow5.
Whether you are thinking about using ClearNow or already enrolled in ClearNow for online rent payments, here are some frequently asked questions by landlords:
Now that I’m enrolled, how do I enroll my tenants?
Tenants enroll by submitting their Tenant Enrollment Agreement and bank documentation to us. You can email the Agreement to your tenants from within your ClearNow account (log in and select “Add Tenants”). Tenants complete and esign the Agreement online. Thereafter, tenants will receive an email from us asking them to submit their bank documentation. Once we receive their bank documentation, we will notify you to set their rent amounts and lease-end dates. That’s it!
My tenant doesn’t have checks! Can they still enroll?
Of course! We can accept a bank statement, direct deposit form for payroll as provided by your bank, bank letter, or a voided check. Many times these forms of bank documentation can be downloaded from your tenant’s online bank account making it easy for your tenant to email the documentation to us.
When will I receive the rent payment?
Your deposit is always three banking days after your tenant’s debit day. A banking day is a business day that does not fall on a weekend or federal bank holiday.
Will you report rent payments for my tenants to the credit bureau?
If your tenants want us to furnish their ClearNow rent payment data to Experian, they will need to opt in. The opt in process is very simple and completed online. There is no additional charge for credit reporting.
Did you realize that over 100 million people in the United States rent their living space? With all of the renters in this country, there is no mystery as to why so many investors are buying up residential real estate. If you are relatively new to the world of being a landlord, finding a way to make this new investment easy to handle should be one of your main goals.
If you are looking for a way to make paying rent easier for your tenants, then using an online payment processing hub is a good idea. Often times, the providers of these services make signing up easy for tenants.
Read below to find out more about how online rent payment can benefit you as a landlord and your tenants.
The Power to Schedule Recurring Payments
Going through the hassle of writing a check and mailing it is something most tenants want to avoid. In most cases, an online payment option will entice a tenant to set up recurring payments. Doing this allows the tenant to keep their rent payments on time without having to worry about making them manually.
Recurring payments are also beneficial for a landlord. With recurring payments, a landlord will be able to avoid reminding tenants to pay what they are owed. Studies found that nearly half of the consumers in the United States prefer to pay their bills online. This is why offering in an online rent pay option is so beneficial.
Electronic Payment Reminders
Most rental property owners and landlords have an extremely full schedule. Often times, this schedule will prohibit them from being intimately involved in the day to day operations of their properties. If you are a property owner looking for a way to make on-time rent payments a near certainty, online payment options are a must.
If you get all of your tenants to sign-up for online pay, you will be able to send out reminders that rent is due days in advance. This not only saves you from having to physically remind each tenant, it will also help you avoid late payments.
Making Your Tenants Happier
Being able to make a rent payment from a mobile phone or computer is convenient. Your main goal as a landlord should be finding ways to increase the level of contentment your tenants have.
With the addition of this technologically advance payment option, you can make life easier for your tenants. Making an effort to increase convenience can help you keep tenants loyal, which can reduce your turnover rate substantially.
A Safer Way to Pay Rent
Most people are a bit hesitant to put a check for a large amount in the mailbox. There have been numerous cases where criminals have stolen checks out of mailboxes and cashed them. Rather than making tenants deal with the risk of mailing a rent check, you can offer them a secure online portal to make their payments on.
A 21st Century Payment Solution
If you are looking for a way to attract younger tenants, then online rent payment options are a must. While it will take a while to get acclimated to this change, it is well worth the effort you invest.
Being a landlord or property manager is more complicated than people think. Many responsibilities need to be handled, and the more units there are to manage, the harder it becomes. Property managers and landlords can make things easier for themselves by using technology. ClearNow has several tools that simplify property management and rent collection for landlords.
ClearNow is an online payment system for property managers and landlords that allows for automatic payments and direct deposits to the owner. Using ClearNow is beneficial for everyone involved. For landlords and property managers, automated rent payment eliminates a trip to collect the rent, the time spent processing all of the checks, and waiting at the bank for the teller to review all of the payments. ClearNow can save landlords and property managers hours of time each month. With these benefits, the ClearNow system pays for itself in time savings.
Tenants love online payment systems because they can quickly pay their rent without mailing a check or getting a money order. It may only save the tenant a little bit of time, but if you didn’t have online payments before, they would certainly appreciate the upgrade. Similarly, property owners don’t get any more money by switching to automated payments, but it removes the wait time and uncertainty. When you use ClearNow, you and the property owner know precisely when the money will hit the account. In the competitive marketplace for property management, using ClearNow can be what sets your company apart from other management firms.
Once you start using ClearNow, you’ll wonder how you ever managed without it. As Lisa G., one of our customers, wrote, “I can’t believe how easy rent collection with ClearNow is and how I never have to hunt down a tenant for money – it’s automatically in my account on the expected date!”
ClearNow is a system you can trust. We have provided automated rent payment services for nearly 20 years. And with 19 years of history, we have still maintained a perfect rating with the Better Business Bureau.
One of the things our clients like about our system is the simple and affordable pricing. There are no setup fees, and you only pay based on how many deposits you plan to make. Fees are only charged when you attempt to debit a tenant. If you do it once a month, it’s just $14.95 per month. It’s an extra $2 per month for each additional tenant and $2 per tenant to directly deposit the owner’s bank account. To make bimonthly payments, you add an extra $4 per debit. With our low pricing, it’s easy for anyone to add this service without coming out of pocket. The money you pay for ClearNow will quickly be recouped in time saved on other duties.
ClearNow is a rent collection and property management system for everyone. Even if you only have one property with a single unit, you can sign up for automated payments that will make your monthly responsibilities that much easier. We’ve even made the enrollment process simple. All you need to do is Submit a one-page authorization form with your voided check. Once your account is set up, you start enrolling tenants today. If you’re interested in using ClearNow, you can read more information on our F.A.Q. page or go ahead and enroll today so you can simplify your rent collection.