Yes, your tenant may still enroll in ClearNow even if he/she doesn’t use a computer. The tenant enrollment agreement does ask for a tenant’s email address but it is not required for their enrollment. If your tenant does not have email, they will still receive correspondence on important information by mail. The tenant is required to provide a working telephone number in case we need to reach them by phone.
Absolutely! ClearNow provides excellent customer service with personable representatives available to assist you. Our office hours are Monday-Friday 9am-5pm EST. So whenever you need help or have any questions, you may call 919-680-4500 or email our support team at firstname.lastname@example.org.