Why am I charged ClearNow’s service fee when the tenant fails the debit?

You are still charged ClearNow’s service fee because ClearNow is still charged a fee for attempting the debit even if it fails. If you or your tenant know beforehand that the debit will not be successful, we suggest that you do a one-time block. That way, ClearNow does not attempt the debit, and you are not charged our service fee. The tenant will need to make arrangements to pay you directly, and the autodebits will continue for the next payment period.

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Can I Debit Multiple Tenants on Different Debit Days?

Yes, you can. Each ClearNow accounts debits on a specific day and deposits to a specific bank account. If you have multiple tenants who you would like to debit on different debit days, you will need to set up a ClearNow account for each debit day. However, the pricing will be different than if all of the tenants were in the same account. The first tenant in your first account is $14.95. Each additional tenant in that account is $2. The first tenant in each additional account is $7.95 and each additional tenant is $2.

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I Can’t Log Into My ClearNow Account. What Do I Do?

If you are a landlord or property manager and you’re having trouble logging in to your ClearNow account, you may request a password reset. There are a number of ways you can make this request. You can go to www.ClearNow.com, select “Need your login information?” in the gray box below “Landlord Login”, enter one of the email addresses and the zip code that we have on file for you, and click “Submit”. You will receive an email providing your Account ID and new password. You may also request a password reset by calling Customer Support at 866-882-5327 or emailing support@clearnow.com.

If you are a tenant and you’re having trouble logging in to your ClearNow record, you may also request that we reset your pin. You can go to www.ClearNow.com, click on the “Tenants” tab, select “Need your login information?” in the gray box below “Tenant Login”, enter the email address and zip code that we have on file for you, and click “Submit”. You will receive an email providing a new pin. You may also call Customer Support at 866-882-5327 or email support@clearnow.com.

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Can I Debit Multiple Tenants on Different Debit Days?

Yes, you can. Each ClearNow account debits on a specific debit day. The available debit days include the 1st, 5th, 15th, 25th, Biweekly (every other Tuesday), and Semimonthly (3rd and 17th). So for each debit day, you will need to set up an additional ClearNow account. While the first tenant in your first account is $14.95/month, the first tenant in each additional account is only $7.95/month. Each tenant after that is $2/month.

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What Kind of Reports Does ClearNow Provide?

ClearNow not only makes it easy for landlords to collect rent from their tenants, but we also provide a simple way to organize that payment data. Just one of the many reports you can run through your ClearNow account is the “Report by Date.”  This report lists your tenants’ names, property addresses, rent amounts, and their payment status for each payment period. Another useful report is the “Lease-End Tracking Report” which can be very important as it lets you know when each of your tenants’ lease end date expires in ClearNow. This date is important because once it expires, the tenants’ debits via ClearNow will stop. ClearNow also provides Reports by Person and Address, a Profit and Loss Report, and a Schedule E Helper Report to help you at tax time.  So enroll in ClearNow and take advantage of just a few of our many useful tools for online rent payments!

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Can I record income and expenses that occur outside of ClearNow’s rent collection activity?

Yes. As a landlord, you are able to record income and expenses manually. Rent payments made through ClearNow and service fees paid are automatically recorded. You are also able to record various expenses such as repairs, advertising, insurance, and utilities. There are also reports you can generate using the data recorded, including “Profit and Loss” and a Schedule E Helper Report to assist you during tax time.

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What Are Some Advantages For A Property Manager To Use ClearNow?

ClearNow enables landlords and property managers to collect rent electronically from their tenants in a quick and easy fashion. Tenants are debited for the rent, and the funds are deposited into their landlord/property manager’s bank account 3 banking days later. By using ClearNow, landlords/property managers no longer have to worry about collecting a check or money order from their tenants or spending the time depositing the funds. ClearNow also eliminates the headache of waiting for payments to come in the mail. Funds are received faster and communication is more efficient whether the tenant’s debits are successful or not. The same applies for property owners and their property managers. If property managers use ClearNow’s owner proceeds, property owners receive the rent on the same day the property managers receive their fees.  Plus, property managers eliminate the need to write and mail checks to the owners!

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Will You Send A Rent Receipt To My Tenant As Proof Of Payment?

Yes, for those tenants providing their email address, after every payment period, they will receive a rent receipt email showing the amount and date they were successfully debited. Thorough communication is very important to ClearNow, so your tenant will also receive a rent reminder email before each scheduled debit letting them know the rent amount and date of the next debit. While we cannot guarantee that the tenant will have sufficient funds in their account for the debit, these reminders will hopefully further encourage them to be prepared for the debit. You as the landlord, will also receive email notifications regarding upcoming debits and payment summaries of all of the tenants debited during each payment period.

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