What Kind of Customer Support Does ClearNow Offer?

How many times have you needed assistance only to be stuck on the phone with a recording? Well with ClearNow (www.ClearNow.com), we offer live toll-free phone support that is available Monday – Friday 9am-5pm EST. This allows you to converse with an actual human being who specializes in assisting you with questions or concerns you may have regarding ClearNow. We also have an amazing customer support group that will reply, in a timely fashion, to emails sent to Support@ClearNow.com.

ClearNow is committed to making its electronic rent collection service as convenient and easy to use as possible. So whether it is following up on enrollment materials or general questions about ClearNow, we are here to answer questions you may have!

Read More

Can a tenant make “partial payment” of rent with ClearNow?

No, a tenant cannot make a “partial payment” of rent with ClearNow (www.ClearNow.com).  When ClearNow automatically debits a tenant’s bank account, either the entire amount of rent is successfully debited or nothing is debited.

For a landlord or property manager, ClearNow’s prevention of a “partial payment” of rent is a very good thing.  As many real estate lawyers will advise (for example in this article: http://www.hometownlawfirm.com/attention-landlords-think-twice-before-accepting-a-partial-rent-payment-from-your-tenant/), accepting partial payment can mean that you are effectively waiving your right to evict a tenant – which is the most powerful leverage you have to receive rent payment.

ClearNow’s prevention of “partial payments” is superior to other methods of payment that landlords employ.  For example, if a landlord provides deposit slips to their bank account to tenants or has tenants pay when they choose through bill payment, the tenant has the ability to make a partial payment of rent.

Read More