Can I record income and expenses that occur outside of ClearNow’s rent collection activity?

Yes. As a landlord, you are able to record income and expenses manually. Rent payments made through ClearNow and service fees paid are automatically recorded. You are also able to record various expenses such as repairs, advertising, insurance, and utilities. There are also reports you can generate using the data recorded, including “Profit and Loss” and a Schedule E Helper Report to assist you during tax time.

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Why Don’t I See My Rent Payments On My Credit Report?

ClearNow only furnishes rent payment data to the Experian credit bureau. Once you are enrolled in ClearNow, you must take an additional step and opt in for credit reporting if you would like your payment data furnished. Once you have four months of complete data, those months will be furnished to Experian and each month thereafter, on a monthly basis. If you still do not see your rent payments, please make sure that you are checking your Experian credit report and not one with another credit bureau.

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What Are Some Advantages For A Property Manager To Use ClearNow?

ClearNow enables landlords and property managers to collect rent electronically from their tenants in a quick and easy fashion. Tenants are debited for the rent, and the funds are deposited into their landlord/property manager’s bank account 3 banking days later. By using ClearNow, landlords/property managers no longer have to worry about collecting a check or money order from their tenants or spending the time depositing the funds. ClearNow also eliminates the headache of waiting for payments to come in the mail. Funds are received faster and communication is more efficient whether the tenant’s debits are successful or not. The same applies for property owners and their property managers. If property managers use ClearNow’s owner proceeds, property owners receive the rent on the same day the property managers receive their fees.  Plus, property managers eliminate the need to write and mail checks to the owners!

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Will You Send A Rent Receipt To My Tenant As Proof Of Payment?

Yes, for those tenants providing their email address, after every payment period, they will receive a rent receipt email showing the amount and date they were successfully debited. Thorough communication is very important to ClearNow, so your tenant will also receive a rent reminder email before each scheduled debit letting them know the rent amount and date of the next debit. While we cannot guarantee that the tenant will have sufficient funds in their account for the debit, these reminders will hopefully further encourage them to be prepared for the debit. You as the landlord, will also receive email notifications regarding upcoming debits and payment summaries of all of the tenants debited during each payment period.

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How Do I Collect A Security Deposit Or Late Fees With ClearNow?

ClearNow does not debit tenants’ bank accounts for security deposits or late fees. We suggest that you collect these funds directly from the tenant. Once you and your tenants are enrolled, ClearNow is then able to debit your tenant for their rent payment on their scheduled debit day each month and deposit those funds into your bank account 3 banking days later. You are charged a service fee each time ClearNow attempts to debit your tenant’s bank account.

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How Long Does It Take To Get Started With ClearNow?

To enroll in ClearNow, both the landlord/property manager and their tenants must complete and submit their individual enrollment agreements and bank documentation to Support@ClearNow.com. The landlord/property manager’s account must be set up before we can enroll their tenants. We must receive complete tenant enrollment materials at least 10 days before their first debit day. This ensures we have adequate time to notify new tenants of the date of their first debit and the amount they will be debited. Both landlords and tenants will receive prompt email notification regarding the status of their enrollment materials.

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Welcome RentMonitor Landlords!

Recently RentMonitor announced they will be closing their operations on December 19, 2016.  For those landlords using RentMonitor, ClearNow may be a solid alternative to meet their electronic rent collection needs.

ClearNow has been serving landlords and tenants since 2000, so we’re celebrating our 16th year of providing our electronic rent collection service.  Over the years, we have introduced a number of innovative features to help landlords and their tenants.  In addition to electronic rent collection, we provide an easy income and expense tracking tool for landlords.  We can also furnish ClearNow’s rent payment data to the Experian credit bureau for those tenants looking to build a credit history.  Finally, we remain focused on providing top notch customer service – available by telephone and email Monday through Friday 9am to 5pm ET.

We look forward to the opportunity to serve landlords who were using RentMonitor and to providing them with the stability, reliability, excellent customer service, and continuous innovation that ClearNow customers have enjoyed over many years.

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What Is The Best Way To Communicate With ClearNow?

ClearNow is dedicated to providing its customers with fast and efficient customer service. From the very beginning of the enrollment process, ClearNow customer support is available via email and telephone to answer any questions or concerns you may have. Our office hours are Monday – Friday 9am-5pm ET.  We encourage communication by email at Support@ClearNow.com.  We have knowledgeable representatives ready and prepared to respond promptly.  You may also contact us by telephone at (866) 882-5327.

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