Top Questions from Landlords

Whether you are thinking about using ClearNow or already enrolled in ClearNow for online rent payments, here are some frequently asked questions by landlords:

Now that I’m enrolled, how do I enroll my tenants?

Tenants enroll by submitting their Tenant Enrollment Agreement and bank documentation to us. You can email the Agreement to your tenants from within your ClearNow account (log in and select “Add Tenants”). Tenants complete and esign the Agreement online. Thereafter, tenants will receive an email from us asking them to submit their bank documentation. Once we receive their bank documentation, we will notify you to set their rent amounts and lease-end dates. That’s it!

My tenant doesn’t have checks! Can they still enroll?

Of course! We can accept a bank statement, direct deposit form for payroll as provided by your bank, bank letter, or a voided check. Many times these forms of bank documentation can be downloaded from your tenant’s online bank account making it easy for your tenant to email the documentation to us.

When will I receive the rent payment?

Your deposit is always three banking days after your tenant’s debit day. A banking day is a business day that does not fall on a weekend or federal bank holiday.

Will you report rent payments for my tenants to the credit bureau?

If your tenants want us to furnish their ClearNow rent payment data to Experian, they will need to opt in. The opt in process is very simple and completed online. There is no additional charge for credit reporting.

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