Additional ClearNow Accounts: What You Need to Know

You may want an additional ClearNow account if you need a different debit day to accommodate a tenant’s request, or if you need to deposit to a different bank account than what we currently have on file. The best way to notify us is via your ClearNow account. After you’ve logged in, from the left-hand menu select “My Info” and then “Set up Addl Acct”. There are two links, and you may use the same bank account we have on file or you may choose to deposit to a different bank account. Be sure to include what debit day you want your additional account to debit on in the box that pops up. Monthly options are the 1st, 5th, 15th, or 25th and the fee is only $7.95, which includes the debit of one tenant (additional tenant debits are $2 each, per month).

If you want to deposit to a different bank account, please be sure to complete the agreement online. Once you submit the agreement, you’ll receive an email asking you to upload your bank documentation. We can accept a voided check, bank statement, or a letter from your bank on bank letterhead.

Introducing eSignToday

ClearNow has introduced a new tool, eSignToday, to get your leases esigned.  It costs just $0.50/esignature!

Over our many years of working with landlords, we have received feedback on what would make their lives easier.  Beyond easy rent collection, another common request was easy lease signing.  Recognizing that leases are very specific to each landlord, we spent time researching how we can make lease signing easier while preserving the uniqueness of each landlord’s lease.  In addition, we wanted to apply what we have learned with ClearNow’s online rent payments where the best tools are (a) mobile friendly, (b) simple to use, and (c) a time saver.  Last but not least, the VERY BEST tools are also affordable.

Esignatures are the solution for easy signing as anyone can sign on a phone, tablet, or laptop.  You do not need a printer, and all paper and delays are eliminated!

What we have found, however, is that most esignature tools are not affordable as many of them require a monthly subscription.  So if you only need one or two signatures a month, paying $10/month is overkill.

With eSignToday, you can easily get your leases esigned . . . all for just $0.50/esignature.  ESignToday is easy and cheap.

  • Use your lease and use eSignToday for signatures
  • Tenants instantly esign on their phones at their convenience
  • Eliminate paper and delays!

Pay only $0.50/esignature.  NO monthly subscription fees.

We hope you find lease signing to be easier with eSignToday!

Set up a free account today at eSignToday.com!

Can a Tenant Change Their Debit Day by a Few Days?

Unfortunately, we are not able to change your tenant’s debit day by a few days. If your tenant is concerned there won’t be enough funds in their bank account on their debit day, the best option is to block that month’s debit. This action is temporary and may save any fees that may be assessed by ClearNow or your tenant’s bank. Please refer to our blog post about “Blocks” to better understand this process if you need more information.

How to Update Your Bank Account

In an effort to reduce paper waste and make our services more efficient, you can change your bank account information by logging into your ClearNow account.  Once logged in, select “My Info”, then “My Bank Info”. Follow the prompts to fill out the Property Manager Enrollment Agreement, esign it, then click submit.  You’ll receive an email from Support@ClearNow.com requesting you email your bank documentation for the new bank account. If you have more than one ClearNow account to update, repeat the above process after selecting the account from the drop-down menu located in the upper left of the screen. You need to complete the online agreement for each ClearNow account that you have and want to update. Confirmation of changes will be sent to you via email.

Your tenants may also update their bank account information in a similar way as described above. Once they’re signed into their ClearNow record, they complete the Tenant Enrollment Agreement, esign it, and click submit. Once we receive their bank documentation for the new bank account, the tenant and you will receive email confirmations of the update.

COVID – 19 Important Update

As the coronavirus pandemic continues to develop, we want to assure you ClearNow remains open and operational for all of your online rent payment needs. Our esign enrollment process is a safe and contact free way to enroll your new tenants online, with no paper to print or signatures to gather.

Our Customer Service is available, and we are best reached via email at: Support@ClearNow.com. We are monitoring our business phone and listening to voicemails but encourage you that the best way to reach us is through email. You can continue to access your ClearNow accounts as normal by logging in and managing tenants as needed.

We have useful blog posts that explain many questions we regularly receive such as how to block an upcoming debit, how to update your bank account information, or what bank documents can be submitted for new enrollments. You can also visit our FAQ section of our website for answers to your questions.

Thank you for your patience as we do our best to offer uninterrupted service and keep our employees safe during this public health crisis.

What is a “Block” and How to Block an Upcoming Debit

If you know ahead of time that you will not have the necessary funds in your bank account on your scheduled debit day, you have the option to do a block. A block is a one-time request to not debit your account for that payment period. Your bank account will not be debited, and you will need to make arrangements to pay your landlord directly for that payment period. Your online rent payments will automatically resume for the next payment period. The deadline to request a block is always one banking day prior to the debit day before 12:00pm (noon) ET. Both you and your landlord may request the block or either of you can log into your respective ClearNow accounts and block the debit yourselves.

Blocking a debit is a proactive way to avoid possible late fees or bank fees. ClearNow service fees are also not charged for a blocked debit.

Follow Us On Social Media

No matter your social media preference, you can find ClearNow and keep up with our latest updates and information.

On Facebook, you can find ClearNow customer reviews and stay up-to-date with any new content posted on www.ClearNow.com or other social media platforms. On YouTube, we have videos to assist you with questions you may have while using ClearNow for online rent payments. We can also be found on Twitter and Instagram where our handle is @ClearNow5.

Top Questions from Landlords

Whether you are thinking about using ClearNow or already enrolled in ClearNow for online rent payments, here are some frequently asked questions by landlords:

Now that I’m enrolled, how do I enroll my tenants?

Tenants enroll by submitting their Tenant Enrollment Agreement and bank documentation to us. You can email the Agreement to your tenants from within your ClearNow account (log in and select “Add Tenants”). Tenants complete and esign the Agreement online. Thereafter, tenants will receive an email from us asking them to submit their bank documentation. Once we receive their bank documentation, we will notify you to set their rent amounts and lease-end dates. That’s it!

My tenant doesn’t have checks! Can they still enroll?

Of course! We can accept a bank statement, direct deposit form for payroll as provided by your bank, bank letter, or a voided check. Many times these forms of bank documentation can be downloaded from your tenant’s online bank account making it easy for your tenant to email the documentation to us.

When will I receive the rent payment?

Your deposit is always three banking days after your tenant’s debit day. A banking day is a business day that does not fall on a weekend or federal bank holiday.

Will you report rent payments for my tenants to the credit bureau?

If your tenants want us to furnish their ClearNow rent payment data to Experian, they will need to opt in. The opt in process is very simple and completed online. There is no additional charge for credit reporting.

How Online Rent Payment Can Benefit Landlords and Tenants WWW.CLEARNOW.COM

Did you realize that over 100 million people in the United States rent their living space? With all of the renters in this country, there is no mystery as to why so many investors are buying up residential real estate. If you are relatively new to the world of being a landlord, finding a way to make this new investment easy to handle should be one of your main goals.

If you are looking for a way to make paying rent easier for your tenants, then using an online payment processing hub is a good idea. Often times, the providers of these services make signing up easy for tenants.

Read below to find out more about how online rent payment can benefit you as a landlord and your tenants. 

The Power to Schedule Recurring Payments

Going through the hassle of writing a check and mailing it is something most tenants want to avoid. In most cases, an online payment option will entice a tenant to set up recurring payments. Doing this allows the tenant to keep their rent payments on time without having to worry about making them manually.

Recurring payments are also beneficial for a landlord. With recurring payments, a landlord will be able to avoid reminding tenants to pay what they are owed. Studies found that nearly half of the consumers in the United States prefer to pay their bills online. This is why offering in an online rent pay option is so beneficial.

Electronic Payment Reminders

Most rental property owners and landlords have an extremely full schedule. Often times, this schedule will prohibit them from being intimately involved in the day to day operations of their properties. If you are a property owner looking for a way to make on-time rent payments a near certainty, online payment options are a must.

If you get all of your tenants to sign-up for online pay, you will be able to send out reminders that rent is due days in advance. This not only saves you from having to physically remind each tenant, it will also help you avoid late payments.

Making Your Tenants Happier

Being able to make a rent payment from a mobile phone or computer is convenient. Your main goal as a landlord should be finding ways to increase the level of contentment your tenants have.

With the addition of this technologically advance payment option, you can make life easier for your tenants. Making an effort to increase convenience can help you keep tenants loyal, which can reduce your turnover rate substantially.

A Safer Way to Pay Rent

Most people are a bit hesitant to put a check for a large amount in the mailbox. There have been numerous cases where criminals have stolen checks out of mailboxes and cashed them. Rather than making tenants deal with the risk of mailing a rent check, you can offer them a secure online portal to make their payments on.

A 21st Century Payment Solution

If you are looking for a way to attract younger tenants, then online rent payment options are a must. While it will take a while to get acclimated to this change, it is well worth the effort you invest.