What is a “block” and when can I “block”?

If you know ahead of time that you will not have the necessary funds in your bank account on your scheduled debit day, you have the option to do a one-time block. A block is a one-time request to not debit your account for that payment period. Your account will not be debited, and you will need to make arrangements to pay your landlord directly. Your ClearNow debits will automatically resume for the next payment period. The deadline to request a block is always one banking day prior to the debit day before 12:00pm (noon) EST. Both your landlord and you may call and request the block or log into your ClearNow accounts and block the debit yourselves. Blocking a debit is a proactive way to avoid possible late or bank fees. ClearNow service fees are also not charged for a blocked debit.

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Does ClearNow work on my smartphone?

Yes.  Since our launch in 2000, all ClearNow accounts have been completely Web-based (online).  You have always been able to use our service on any device (laptop, tablet, smartphone) with a Web browser.

We’re pleased to announce that that all customer accounts (landlord, property manager, tenant, and owner) now feature a revised, simplified menu system that is mobile-friendly.   This means that our customers’ experience on smartphones is better than ever before.

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How long has ClearNow been around?

A long time!!  ClearNow has been serving landlords, property managers, and tenants since June of 2000 with a flawless record (A+ rating) with the Better Business Bureau.  As one of the first online rent collection and payment services, ClearNow has made online rent collection easy and affordable for landlords and property managers of all sizes.  Landlords with just one tenant can use ClearNow!

We have lots of experience with online rent collection and are happy to provide customer references upon request.  Over the years, we strive to provide value for our customers.  In addition to online rent collection and payment, we can furnish ClearNow rent payment data to Experian RentBureau for tenants who want to build a credit history.  Landlords can track income and expenses and generate a Schedule E helper report.  And property managers can directly deposit rent to owners’ bank accounts.

ClearNow customer support is available via telephone or email Monday through Friday 9am – 5pm ET. Call us at (866) 882-5327 or email us at Support@ClearNow.com.

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How Long Does It Take To Receive Rent?

With ClearNow, rent payment is always directly deposited 3 banking days after the debit day.  “Banking days” are business days (Monday through Friday) not including any federal bank holidays.

As an example, if your tenant is debited on the 1st of the month and that is a Tuesday, then if there are no federal bank holidays that week, you would receive a direct deposit to your bank account on the 4th of that month (which would be a Friday).

The reason the direct deposit occurs 3 banking days later is that ClearNow uses the ACH Payment network.  With the ACH payment network, the tenant’s bank has two banking days to notify us if the debit fails (for reasons such as insufficient funds or a closed bank account).  Once that window has passed, the funds have cleared, and the direct deposit occurs to your bank account.

We understand that our customers value precision.  Throughout our email correspondence and in your ClearNow account, an exact schedule of when you’ll receive funds is always communicated.

 

 

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What Kind of Customer Support Does ClearNow Offer?

How many times have you needed assistance only to be stuck on the phone with a recording? Well with ClearNow (www.ClearNow.com), we offer live toll-free phone support that is available Monday – Friday 9am-5pm EST. This allows you to converse with an actual human being who specializes in assisting you with questions or concerns you may have regarding ClearNow. We also have an amazing customer support group that will reply, in a timely fashion, to emails sent to Support@ClearNow.com.

ClearNow is committed to making its electronic rent collection service as convenient and easy to use as possible. So whether it is following up on enrollment materials or general questions about ClearNow, we are here to answer questions you may have!

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Can a tenant make “partial payment” of rent with ClearNow?

No, a tenant cannot make a “partial payment” of rent with ClearNow (www.ClearNow.com).  When ClearNow automatically debits a tenant’s bank account, either the entire amount of rent is successfully debited or nothing is debited.

For a landlord or property manager, ClearNow’s prevention of a “partial payment” of rent is a very good thing.  As many real estate lawyers will advise (for example in this article: http://www.hometownlawfirm.com/attention-landlords-think-twice-before-accepting-a-partial-rent-payment-from-your-tenant/), accepting partial payment can mean that you are effectively waiving your right to evict a tenant – which is the most powerful leverage you have to receive rent payment.

ClearNow’s prevention of “partial payments” is superior to other methods of payment that landlords employ.  For example, if a landlord provides deposit slips to their bank account to tenants or has tenants pay when they choose through bill payment, the tenant has the ability to make a partial payment of rent.

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I Only Have 1 Tenant . Can I Still Use ClearNow?

Yes!  ClearNow does not have any tenant minimum.  In other words, whether you are a landlord with one tenant or 200 tenants, you can absolutely use ClearNow!  Collecting rent efficiently will save you time, and time is money.  ClearNow recognizes that collecting rent from one tenant is just as important as collecting rent from hundreds of tenants.

Regardless of size, all landlords enjoy the same ClearNow benefits:

  • Flat fee pricing:  Debit tenants monthly, semimonthly, or biweekly – make it convenient for you and your tenants.
  • Income & expense tracking:  Track income and expense items within your ClearNow account for no additional cost!
  • Live, dedicated, and knowledgeable customer support:  We are here to serve you, so call us toll free at (866) 882-5327 or email us at Support@ClearNow.com.

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Buildium? Appfolio? QuickBooks? SimplifyEm? . . . . Try ClearNow Instead!

What is the best solution for landlords to track income and expenses?  Some are more expensive than others, and some are more complicated then others.  Before spending any money or investing a lot of time to learn, why don’t you try ClearNow’s income and expense tracking?

In December 2014, we introduced our income and expense tracking capability where landlords can record income and expenses within their ClearNow accounts.  If you use ClearNow to collect rent online, then the rents collected and the service fees paid are automatically recorded. You can record other income and expense items as you wish – very easily!  One of the reports we provide is a schedule E helper to assist landlords with completing the 1040 schedule E making tax time a breeze!

We do not charge for income and expense tracking, so if you don’t want to use ClearNow for electronic rent collection, you can still use it for tracking income and expenses.  Give us a call to learn more!

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Why ClearNow?

ClearNow is EXPERIENCED

  • ClearNow has been serving landlords, property managers, and tenants since 2000 with a perfect BBB rating.
  • ClearNow serves landlords and property managers of ALL sizes (1+ properties).
  • Rent is always directly deposited 3 banking days after the debit day.

ClearNow is INNOVATIVE

  • Tenants can build a credit history by having ClearNow furnish their ClearNow rent payment data to Experian and PRBC.
  • Property managers can use ClearNow’s owner proceeds feature to directly deposit rent to the owners’ bank accounts.
  • Landlords can track income and expenses – Makes the 1040 Schedule E a breeze!

ClearNow is AT YOUR SERVICE:

  • Live and knowledgeable customer support is available Mon – Fri 9am – 5pm ET.
  • Call ClearNow toll free at 866-882-5327 or email Support@ClearNow.com.
  • Tenants do not need a computer to use ClearNow. Tenants pay rent automatically – no need to remember to schedule payments!

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