Your tenant does not need to do anything if he is renewing his lease. If he is already enrolled in ClearNow, all you need to do is update the lease end date in our system so that his debits continue. We do not need a copy of the tenant’s new lease or new ClearNow enrollment materials. We only need you, as the landlord, to log into your account and update the lease end date. You may do so by logging into your ClearNow account, select “Rents”, input the tenant’s new lease end date, and click “Save”.
No. ClearNow’s process includes an automatic debit to the tenant’s bank account for the rent each month. Whether it is monthly, semimonthly, or biweekly, it is a scheduled debit, and the rent cannot be prepaid. Once a tenant is enrolled in ClearNow, our service is designed to help them pay their rent by automatically debiting their bank account on a monthly, semimonthly, or biweekly schedule.
No, there is not a cancellation fee with ClearNow. If a tenant would like to be unenrolled, the tenant or his/her landlord simply needs to either log in and unenroll them or contact ClearNow and request the unenrollment. The tenant can be unenrolled up to two banking days prior to the next scheduled debit day.
Landlords using ClearNow to collect rent electronically now have access to a powerful and FREE tenant screening service. After much research, we believe this tenant screening service is superior to most other tenant screening services for a few reasons:
- It is FREE to you. Rental applicants pay a $35 fee when they submit their credit report to you.
- Designed for landlords – Easy to use, No site inspection, No paperwork.
- You will receive a complete report in seconds – credit score, criminal background check, eviction report, and an easy-to-understand recommendation!
Getting started is quick and easy:
- Set up your tenant screening account here. Once set up, you will add your rental property address along with the applicant’s contact information and indicate if you or the applicant will pay the fee (via credit card). Most landlords have the applicant cover the fee as part of the application process.
- The applicant authorizes screening.
- Almost instantly, you will receive the applicant’s complete report so you can make a decision! It is that simple!
Extra Savings! Until August 7, 2019, let your applicant know to enter “Clearnow2019” at checkout to save $5 when they pay for the screening – Only $30 charged to them for a complete tenant screening solution.
You are still charged ClearNow’s service fee because ClearNow is still charged a fee for attempting the debit even if it fails. If you or your tenant know beforehand that the debit will not be successful, we suggest that you do a one-time block. That way, ClearNow does not attempt the debit, and you are not charged our service fee. The tenant will need to make arrangements to pay you directly, and the autodebits will continue for the next payment period.
Yes, you can. Each ClearNow accounts debits on a specific day and deposits to a specific bank account. If you have multiple tenants who you would like to debit on different debit days, you will need to set up a ClearNow account for each debit day. However, the pricing will be different than if all of the tenants were in the same account. The first tenant in your first account is $14.95. Each additional tenant in that account is $2. The first tenant in each additional account is $7.95 and each additional tenant is $2.
If you are a landlord or property manager and you’re having trouble logging in to your ClearNow account, you may request a password reset. There are a number of ways you can make this request. You can go to www.ClearNow.com, select “Need your login information?” in the gray box below “Landlord Login”, enter one of the email addresses and the zip code that we have on file for you, and click “Submit”. You will receive an email providing your Account ID and new password. You may also request a password reset by calling Customer Support at 866-882-5327 or emailing email@example.com.
If you are a tenant and you’re having trouble logging in to your ClearNow record, you may also request that we reset your pin. You can go to www.ClearNow.com, click on the “Tenants” tab, select “Need your login information?” in the gray box below “Tenant Login”, enter the email address and zip code that we have on file for you, and click “Submit”. You will receive an email providing a new pin. You may also call Customer Support at 866-882-5327 or email firstname.lastname@example.org.
Yes. ClearNow‘s standard service fees apply when we attempt to debit a tenant’s bank account. These fees are paid by the landlord. When a tenant fails a debit, a $15 failed payment fee is charged to the tenant. Email notification is sent to the tenant and landlord letting them know the debit failed and when the tenant will be charged the $15 failed payment fee.
ClearNow does not process credit card transactions. We can debit a checking or savings account and some prepaid card accounts. If your tenant would like to enroll using a prepaid card account, please have your tenant check with his/her card company prior to enrolling to ensure the card account can handle an ACH debit.
Yes, you can. Each ClearNow account debits on a specific debit day. The available debit days include the 1st, 5th, 15th, 25th, Biweekly (every other Tuesday), and Semimonthly (3rd and 17th). So for each debit day, you will need to set up an additional ClearNow account. While the first tenant in your first account is $14.95/month, the first tenant in each additional account is only $7.95/month. Each tenant after that is $2/month.