How Do I Change My Bank Account Information?

You can change your bank account information by logging into your ClearNow account.  Once logged in, select “My Info”, then “My Bank Info”.  Follow the prompts to print the Property Manager Enrollment Agreement.  The box next to “Bank Account Change” should automatically be checked.  Submit the completed Agreement with your bank documentation for the new bank account.  Confirmation of the change will be sent to you via email.

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Can I Enroll in ClearNow Over the Telephone?

The short answer is “no”.  Since you have to complete our one-page authorization agreement and submit it with your bank documentation, we cannot enroll you over the telephone.  One of the easiest ways to access our agreement is at our site, www.ClearNow.com.  Click on the “Enroll” tab, and follow the prompts depending on if you are a landlord/property manager or a tenant.  Once you print the agreement, the directions are at the top and explain what we need, and how you can submit materials to us.  If you have any questions, please call us at (866) 882-5327 or email us at Support@ClearNow.com.

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When I Enroll, Are You Automatically Reporting My Payments to the Credit Bureau?

No, we cannot furnish your ClearNow rent payment data until you provide your consent. After you are enrolled in ClearNow, there is an additional step that you must take to sign up for credit reporting.  Once you have four (4) payment periods of complete data, your ClearNow rent payment data will be reported to Experian. Thereafter, your data is submitted on a monthly basis.

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Does ClearNow Cost $14.95 for Every Tenant?

No.  ClearNow fees are based on the debit day and are only charged when landlords attempt to debit a tenant.  Fees are paid by the landlord/property manager.  The choice of debit days include:

  • For monthly debits on the 1st, 5th, 15th, or 25th: $14.95/month for one debit. Each additional debit is just $2/month.
  • For semimonthly debits (twice a month on the 3rd & 17th): $4/debit.
  • For biweekly debits on every other Tuesday: $4/debit.

For example, the fee for five tenants for a monthly debit would be $22.95/month ($2 x 4 tenants + $14.95).  The semimonthly fee for five tenants would be $40/month ($4 x 2 x 5 tenants).

 

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Can I Change My Account ID and Password to Something I Remember?

Of course you can! We encourage you to become familiar with all parts of your ClearNow account, which includes personalizing it! You may change your Account ID and password to something that is easier for you to remember. Simply log into your ClearNow account, select “My Info” from the menu on the left-hand side, then “My Contact Info”, change your Account ID and password, and click “Save”. It’s just that simple!

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