You are still charged ClearNow’s service fee because ClearNow is still charged a fee for attempting the debit even if it fails. If you or your tenant know beforehand that the debit will not be successful, we suggest that you do a one-time block. That way, ClearNow does not attempt the debit, and you are not charged our service fee. The tenant will need to make arrangements to pay you directly, and the autodebits will continue for the next payment period.
No, a tenant cannot make a “partial payment” of rent with ClearNow (www.ClearNow.com). When ClearNow automatically debits a tenant’s bank account, either the entire amount of rent is successfully debited or nothing at all.
ClearNow’s prevention of “partial payments” is superior to other methods of payment that landlords employ. For example, if a landlord provides deposit slips to their bank account to tenants or has tenants pay when they choose through bill payment, the tenant has the ability to make a partial payment of rent.
Yes, you can. Each ClearNow accounts debits on a specific day and deposits to a specific bank account. If you have multiple tenants who you would like to debit on different debit days, you will need to set up a ClearNow account for each debit day. However, the pricing will be different than if all of the tenants were in the same account. The first tenant in your first account is $14.95. Each additional tenant in that account is $2. The first tenant in each additional account is $7.95 and each additional tenant is $2.
Yes, your tenant may still enroll in ClearNow even if he/she doesn’t use a computer. The tenant enrollment agreement does ask for a tenant’s email address but it is not required for their enrollment. If your tenant does not have email, they will still receive correspondence on important information by mail. The tenant is required to provide a working telephone number in case we need to reach them by phone.
Absolutely! ClearNow provides excellent customer service with personable representatives available to assist you. Our office hours are Monday-Friday 9am-5pm EST. So whenever you need help or have any questions, you may call 919-680-4500 or email our support team at email@example.com.
We need to receive tenant enrollment materials at least 10 days before the first debit. Both the tenant and their landlord will receive email notifications letting them know the status of the tenant’s enrollment. Once the tenant is enrolled, the enrollment confirmation email will let them know their rent amount and date of their first debit.
If you are a landlord or property manager and you’re having trouble logging in to your ClearNow account, you may request a password reset. There are a number of ways you can make this request:
You can go to www.ClearNow.com, select “Need your login information?” in the gray box below “Landlord Login”, enter one of the email addresses and the zip code that we have on file for you, and click “Submit”. You will receive an email providing your Account ID and new password.
You may also request a password reset by calling Customer Support at 919-680-4500 or emailing firstname.lastname@example.org.
If you are a tenant and you’re having trouble logging in to your ClearNow record, you may also request that we reset your pin. You can go to www.ClearNow.com, click on the “Tenants” tab, select “Need your login information?” in the gray box below “Tenant Login”, enter the email address and zip code that we have on file for you, and click “Submit”. You will receive an email providing a new pin. You may also email email@example.com.
Yes. ClearNow‘s standard service fees apply when we attempt to debit a tenant’s bank account. These fees are paid by the landlord. When a tenant fails a debit, a $15 failed payment fee is charged to the tenant. Email notification is sent to the tenant and landlord letting them know the debit failed and when the tenant will be charged the $15 failed payment fee.
The rental housing business is very local and it takes time and effort to understand a local market and all the nuances that go with it. Many variables can impact the rent you can charge for your rental unit including: location, building structure, amenities, age of unit, market conditions, etc. The subjective and local nature of many of these variables make it difficult for anyone to tell you exactly the right rent for your rental unit.
However, having said all that, there are some things you can do to help you more confidently set your rents. Below are a few ideas to help you set rents for your rental property:
- Stay up to date on local economic and business activity in your market because economic activity is one of the key drivers of housing demand including rental housing.
- Work with local real estate professionals – property managers, brokers, agents, appraisers, and lenders. Local experts are especially good at identifying the drivers of housing supply and demand unique to your market – jobs, local ordinances, zoning, etc.
- Check local apartment listings using the local newspaper, apartment guides, CraigsList, and of course Rentometer (shameless plug!).
- Check your local apartment or rental housing association for research and other information they may provide about local rent levels – past, present, and future.
- Use “rent per square foot” whenever possible as a benchmark. This allows you to encapsulate into a single number all the subjective variables of rent and provides you a basis for comparison across different units, locations, amenities, etc.
The task of setting rents can be done more confidently with good current and historical data, as well as a thorough understanding of the local market and current market conditions.