A Non-Enrolled tenant is a tenant of yours who is not yet enrolled in ClearNow. Creating a Non-Enrolled record from within your ClearNow account, allows you to input their email address and send enrollment materials to them. Once the tenant is enrolled in ClearNow, their Non-Enrolled record will be converted and their automatic debits may begin.
You can change your bank account information by logging into your ClearNow account. Once logged in, select “My Info”, then “My Bank Info”. Follow the prompts to print the Property Manager Enrollment Agreement. The box next to “Bank Account Change” should automatically be checked. Submit the completed Agreement with your bank documentation for the new bank account. Confirmation of the change will be sent to you via email.
The short answer is “no”. Since you have to complete our one-page authorization agreement online and submit it with your bank documentation, we cannot enroll you over the telephone. One of the easiest ways to access our agreement is at our site, www.ClearNow.com. Click on the “Enroll” tab, and follow the prompts depending on if you are a landlord/property manager or a tenant. It is a simple and fast online process.
If you have any questions, please call us at (919) 680-4500 or email us at Support@ClearNow.com.
No, we cannot furnish your ClearNow rent payment data until you provide your consent. After you are enrolled in ClearNow, there is an additional step that you must take to sign up for credit reporting. Once you have four (4) payment periods of complete data, your ClearNow rent payment data will be reported to Experian. Thereafter, your data is submitted on a monthly basis.
Once you print your enrollment agreement, the directions are at the top and explain how to submit materials to us. You may scan your materials with a scanner or take a picture of your materials with your smartphone. Then, send the file(s) to us via email to Support@ClearNow.com. Please ensure your files are clear and capture the entire agreement.
No. ClearNow fees are based on the debit day and are only charged when landlords attempt to debit a tenant. Fees are paid by the landlord/property manager. The choice of debit days include:
- For monthly debits on the 1st, 5th, 15th, or 25th: $14.95/month for one debit. Each additional debit is just $2/month.
- For semimonthly debits (twice a month on the 3rd & 17th): $4/debit.
- For biweekly debits on every other Tuesday: $4/debit.
For example, the fee for five tenants for a monthly debit would be $22.95/month ($2 x 4 tenants + $14.95). The semimonthly fee for five tenants would be $40/month ($4 x 2 x 5 tenants).
All enrollment materials can be found at www.ClearNow.com. You can access the Property Manager Enrollment Agreement on the homepage, while the Tenant Enrollment Agreement can be found on the Tenants page. To enroll in ClearNow, please complete and submit the appropriate agreement with your bank documentation.
Of course you can! We encourage you to become familiar with all parts of your ClearNow account, which includes personalizing it! You may change your Account ID and password to something that is easier for you to remember. Simply log into your ClearNow account, select “My Info” from the menu on the left-hand side, then “My Contact Info”, change your Account ID and password, and click “Save”. It’s just that simple!
Towards the end of last year, ClearNow launched a free feature for your ClearNow account – “income and expense tracking.” Over the past 10 months, we’ve been gathering feedback from ClearNow customers who have been using this tool, and today, we are rolling out a significantly improved version:
- Simpler and easier to use. The “Income/Expenses” screen has been redesigned to make it easier for you to add, edit, delete, and search for income and expense records. We’ve added buttons so you can quickly view the “Profit & Loss” and “Schedule E Helper” reports that are created from your income and expense records.
- More powerful. The “Profit & Loss” and “Schedule E Helper” reports are easier to read and now contain clickable links so you can see the details behind the totals in these reports.
To begin tracking your income and expenses, log into your ClearNow account and click “Income/Expenses” from the left hand menu.
If you’re using a spreadsheet to manage your income and expenses or a software system that just doesn’t work well for you, we hope you will try ClearNow’s income and expense tracking tool. It’s already incorporated into your ClearNow account, and rents from enrolled tenants and associated ClearNow fees are automatically tracked for you. Best of all, it’s free!