Can I submit a deposit slip instead of a voided check?

Many times, a deposit slip does not contain the correct routing number we need.  We prefer to receive a voided check over a deposit slip because checks contain the correct information for your ClearNow enrollment.  If you do not have a voided check, then you may submit a bank statement that contains your name and complete account number.  Please be sure to include your routing number on your enrollment agreement.

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My tenant has signed a new lease. Do I have to submit new enrollment materials?

ClearNow is committed to making rent collection as easy as possible for landlords and tenants.  So if you have a tenant who is already enrolled in ClearNow and has signed a new lease, they do not have to submit new enrollment materials. When a new lease is signed, simply log in to your ClearNow account, select “Manage Rents”, update the lease end date, and click “Save”.

 

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Does a tenant have to log in to pay rent each month?

No.  ClearNow is all about making the rent process as easy as possible, and it does not get any easier than an automatic rent payment.  Once a tenant and a landlord enroll in ClearNow, the rent process occurs automatically every payment period:  the tenant’s bank account is debited the amount of rent due, and the landlord receives funds three banking days later.  The tenant just has to remember to have sufficient funds in his/her bank account a few days in advance of the debit day.  That’s it.

Even though ClearNow is often referred to as an “online rent payment” service, tenants who are not comfortable using a computer or the Internet can still use ClearNow.

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Can I Enroll in ClearNow if I don’t have checks?

Yes.  If you do not have a voided check to provide, then we can accept a bank statement or a bank letter.  Your bank statement has to have your name and complete account number preprinted.  Your bank letter has to be typed on your bank’s stationary and confirm your name, routing number, account number, and type of account (checking or savings).

You may submit your bank documentation to us with your completed enrollment agreement via email at Support@ClearNow.com.

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