Yes we do! We prefer that enrollment materials be sent by email to Support@clearnow.com because it is more likely they will transmit clearer, but you can also fax enrollment materials to 919.680.4700.
Category: Enrollment Process
How Do I Enroll a Tenant Who is On A Month-to-Month Lease?
You may enroll a tenant on a month-to-month lease the same way you would enroll any other tenant. Have your tenants complete and submit the Tenant Enrollment Agreement with their bank documentation to Support@ClearNow.com. Once we process their materials, they will be added to your account, and you will receive an email instructing you to set their rent amount and lease end date. When you input the lease end date, we recommend you set it for three to six months out so you don’t have to log in every month and extend the date. You may unenroll the tenant before the lease end date as long as it is at least one banking day before the debit day.
I Manage Properties for Multiple Owners. Can I Still Use ClearNow?
You can still use ClearNow even if you manage properties for multiple owners. Our owner proceeds feature enables you to directly deposit a portion of the tenant’s rent to the owner’s bank account and a portion to your bank account for property management fees. E-mails confirming the amounts directly deposited are automatically sent to both parties. There are NO set-up fees. Fees are only charged when you attempt to debit a tenant:
- Once a month on the 1st, 5th, 15th, or 25th : $14.95/month (includes the debit of one tenant). Additional tenants are $2/month.
- Twice a month on the 3rd & 17th: $4/debit.
To directly deposit rent to an owner’s bank account (our owner proceeds feature), it is an additional $2/tenant.
I Don’t Have Checks. Can I Still Enroll?
Yes, you may still enroll in ClearNow even if you do not have permanent checks. Other bank documentation that we can accept include a page from your bank statement or online bank account with your name and complete account number preprinted, a direct deposit authorization form, OR a bank letter on your bank’s letterhead that confirms your name and full account number. Just in case the document you submit does not list your routing number, please make sure to list it on your enrollment agreement form.
Can I Use My Phone’s Camera to Send You Materials?
Yes, if you have a smartphone, you may use your phone’s camera to take a clear picture and submit your enrollment materials by email to Support@ClearNow.com. Please remember to take a clear picture of the enrollment agreement as well as your bank documentation.
Why should I use ClearNow for rent collection?
ClearNow has been enabling landlords to collect rent from their tenants electronically since 2000 with a flawless (A+ rating) record with the Better Business Bureau.
We have lots of experience with online rent collection and provide superior customer service support to every landlord and tenant enrolled. ClearNow makes the rent process efficient thus saving you time. Rents are automatically withdrawn from tenant bank accounts and directly deposited to your bank account three banking days later. You eliminate waiting for checks and trips to the bank.
ClearNow is also innovative. Tenants can establish credit history by having ClearNow furnish their ClearNow rent payment data to Experian RentBureau. Landlords can track income and expenses and generate a Schedule E helper report. Property managers can directly deposit rent to owners’ bank accounts.
Customer service is available via telephone or email Monday through Friday 9am-5pm ET. Call us at (919) 680-4500 or email us at Support@ClearNow.com.
How Long Does It Take To Get Started with ClearNow?
We need to receive tenant enrollment materials at least 10 days before the first debit. Both the tenant and their landlord will receive email notifications letting them know the status of the tenant’s enrollment. Once the tenant is enrolled, the enrollment confirmation email will let them know their rent amount and date of their first debit.
Can I Debit Multiple Tenants on Different Debit Days?
Yes, you can. Each ClearNow account debits on a specific debit day. The available debit days include the 1st, 5th, 15th, 25th, Biweekly (every other Tuesday), and Semimonthly (3rd and 17th). So for each debit day, you will need to set up an additional ClearNow account. While the first tenant in your first account is $14.95/month, the first tenant in each additional account is only $7.95/month. Each tenant after that is $2/month.
How Long Does It Take To Get Started With ClearNow?
To enroll in ClearNow, both the landlord/property manager and their tenants must complete and submit their individual enrollment agreements and bank documentation to Support@ClearNow.com. The landlord/property manager’s account must be set up before we can enroll their tenants. We must receive complete tenant enrollment materials at least 10 days before their first debit day. This ensures we have adequate time to notify new tenants of the date of their first debit and the amount they will be debited. Both landlords and tenants will receive prompt email notification regarding the status of their enrollment materials.
Is There A Set Up Fee To Enroll In ClearNow?
There are no set-up fees or long-term contracts to enroll in ClearNow. Fees are only charged when ClearNow attempts to debit a tenant, and they are paid by the landlord. To enroll, landlords need to submit a completed Property Manager Enrollment Agreement with his/her bank documentation.