How Long Does It Take To Get Started With ClearNow?

To enroll in ClearNow, both the landlord/property manager and their tenants must complete and submit their individual enrollment agreements and bank documentation to Support@ClearNow.com. The landlord/property manager’s account must be set up before we can enroll their tenants. We must receive complete tenant enrollment materials at least 10 days before their first debit day. This ensures we have adequate time to notify new tenants of the date of their first debit and the amount they will be debited. Both landlords and tenants will receive prompt email notification regarding the status of their enrollment materials.

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How Do I Know If My Tenant Has Enrolled?

We will notify you via email when we receive your tenant’s enrollment materials, which consist of a completed Tenant Enrollment Agreement and the tenant’s bank documentation.  That message will tell you either the materials are incomplete and the reason why they are incomplete or the materials are complete and the next steps for you to finalize the tenant’s enrollment.  Quick and concise communication is very important to us, so you will receive email notifications just about every step of the way!  If enrollment materials are complete, you will be instructed to log in to your ClearNow account and set the tenant’s rent amount and lease end date.  When you have completed this final step, an enrollment confirmation will be sent to your tenant.

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Can I Enroll in ClearNow Without My Landlord?

For you to enroll in ClearNow, your landlord has to first enroll and set up a ClearNow account.  Because ClearNow is an efficient way for tenants to pay rent electronically (and for landlords to collect rent electronically), both the landlord and tenant have to be enrolled.  If you have not talked to your landlord about ClearNow, please have him/her visit www.ClearNow.com or call us at (866) 882-5327 so we can answer questions.  Once your landlord has enrolled, then you can enroll in ClearNow.

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Can I Enroll in ClearNow Over the Telephone?

The short answer is “no”.  Since you have to complete our one-page authorization agreement and submit it with your bank documentation, we cannot enroll you over the telephone.  One of the easiest ways to access our agreement is at our site, www.ClearNow.com.  Click on the “Enroll” tab, and follow the prompts depending on if you are a landlord/property manager or a tenant.  Once you print the agreement, the directions are at the top and explain what we need, and how you can submit materials to us.  If you have any questions, please call us at (866) 882-5327 or email us at Support@ClearNow.com.

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When I Enroll, Are You Automatically Reporting My Payments to the Credit Bureau?

No, we cannot furnish your ClearNow rent payment data until you provide your consent. After you are enrolled in ClearNow, there is an additional step that you must take to sign up for credit reporting.  Once you have four (4) payment periods of complete data, your ClearNow rent payment data will be reported to Experian. Thereafter, your data is submitted on a monthly basis.

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Can I submit a deposit slip instead of a voided check?

Many times, a deposit slip does not contain the correct routing number we need.  We prefer to receive a voided check over a deposit slip because checks contain the correct information for your ClearNow enrollment.  If you do not have a voided check, then you may submit a bank statement that contains your name and complete account number.  Please be sure to include your routing number on your enrollment agreement.

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My tenant has signed a new lease. Do I have to submit new enrollment materials?

ClearNow is committed to making rent collection as easy as possible for landlords and tenants.  So if you have a tenant who is already enrolled in ClearNow and has signed a new lease, they do not have to submit new enrollment materials. When a new lease is signed, simply log in to your ClearNow account, select “Manage Rents”, update the lease end date, and click “Save”.

 

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