Once you print your enrollment agreement, the directions are at the top and explain how to submit materials to us. You may scan your materials with a scanner or take a picture of your materials with your smartphone. Then, send the file(s) to us via email to Support@ClearNow.com. Please ensure your files are clear and capture the entire agreement.
No. ClearNow fees are based on the debit day and are only charged when landlords attempt to debit a tenant. Fees are paid by the landlord/property manager. The choice of debit days include:
- For monthly debits on the 1st, 5th, 15th, or 25th: $14.95/month for one debit. Each additional debit is just $2/month.
- For semimonthly debits (twice a month on the 3rd & 17th): $4/debit.
- For biweekly debits on every other Tuesday: $4/debit.
For example, the fee for five tenants for a monthly debit would be $22.95/month ($2 x 4 tenants + $14.95). The semimonthly fee for five tenants would be $40/month ($4 x 2 x 5 tenants).
All enrollment materials can be found at www.ClearNow.com. You can access the Property Manager Enrollment Agreement on the homepage, while the Tenant Enrollment Agreement can be found on the Tenants page. To enroll in ClearNow, please complete and submit the appropriate agreement with your bank documentation.
Of course you can! We encourage you to become familiar with all parts of your ClearNow account, which includes personalizing it! You may change your Account ID and password to something that is easier for you to remember. Simply log into your ClearNow account, select “My Info” from the menu on the left-hand side, then “My Contact Info”, change your Account ID and password, and click “Save”. It’s just that simple!
Towards the end of last year, ClearNow launched a free feature for your ClearNow account – “income and expense tracking.” Over the past 10 months, we’ve been gathering feedback from ClearNow customers who have been using this tool, and today, we are rolling out a significantly improved version:
- Simpler and easier to use. The “Income/Expenses” screen has been redesigned to make it easier for you to add, edit, delete, and search for income and expense records. We’ve added buttons so you can quickly view the “Profit & Loss” and “Schedule E Helper” reports that are created from your income and expense records.
- More powerful. The “Profit & Loss” and “Schedule E Helper” reports are easier to read and now contain clickable links so you can see the details behind the totals in these reports.
To begin tracking your income and expenses, log into your ClearNow account and click “Income/Expenses” from the left hand menu.
If you’re using a spreadsheet to manage your income and expenses or a software system that just doesn’t work well for you, we hope you will try ClearNow’s income and expense tracking tool. It’s already incorporated into your ClearNow account, and rents from enrolled tenants and associated ClearNow fees are automatically tracked for you. Best of all, it’s free!
There are many advantages for a tenant to use ClearNow! For one, ClearNow is Free! Fees are paid by your landlord or property management company. You have the opportunity to pay your rent electronically without having to go out of your way to write and deliver a check or money order. Signing up with ClearNow enables an automatic debit from your bank account and does not require your initiation each month. One of the greatest benefits of using ClearNow is the ability to report the rent payments to Experian. This will allow you to build a credit history.
If you know ahead of time that you will not have the necessary funds in your bank account on your scheduled debit day, you have the option to do a one-time block. A block is a one-time request to not debit your account for that payment period. Your account will not be debited, and you will need to make arrangements to pay your landlord directly. Your ClearNow debits will automatically resume for the next payment period. The deadline to request a block is always one banking day prior to the debit day before 12:00pm (noon) EST. Both your landlord and you may call and request the block or log into your ClearNow accounts and block the debit yourselves. Blocking a debit is a proactive way to avoid possible late or bank fees. ClearNow service fees are also not charged for a blocked debit.
Many times, a deposit slip does not contain the correct routing number we need. We prefer to receive a voided check over a deposit slip because checks contain the correct information for your ClearNow enrollment. If you do not have a voided check, then you may submit a bank statement that contains your name and complete account number. Please be sure to include your routing number on your enrollment agreement.
If your debit has failed, ClearNow will not reattempt the debit for the same payment period. Email notification will be sent to you and your landlord of the failure, and you will need to pay your rent directly to the landlord for that payment period. Your debits will automatically resume for the next payment period.