Yes, if you have a smartphone, you may use your phone’s camera to take a clear picture and submit your enrollment materials by email to Support@ClearNow.com. Please remember to take a clear picture of the enrollment agreement as well as your bank documentation.
Can My Tenant Prepay a Few Months of Rent With ClearNow?
No. ClearNow’s process includes an automatic debit to the tenant’s bank account for the rent each month. Whether it is monthly, semimonthly, or biweekly, it is a scheduled debit, and the rent cannot be prepaid. Once a tenant is enrolled in ClearNow, our service is designed to help them pay their rent by automatically debiting their bank account on a monthly, semimonthly, or biweekly schedule.
Is There a Cancellation Fee with ClearNow?
No, there is not a cancellation fee with ClearNow. If a tenant would like to be unenrolled, the tenant or his/her landlord simply needs to either log in and unenroll them or contact ClearNow and request the unenrollment. The tenant can be unenrolled up to two banking days prior to the next scheduled debit day.
FREE Tenant Screening for ClearNow Landlords
Landlords using ClearNow to collect rent electronically now have access to a powerful and FREE tenant screening service. After much research, we believe this tenant screening service is superior to most other tenant screening services for a few reasons:
- It is FREE to you. Rental applicants pay a fee when they submit their credit report to you.
- Designed for landlords – Easy to use, No site inspection, No paperwork.
- You will receive a complete report in seconds – credit score, criminal background check, eviction report, and an easy-to-understand recommendation!
Getting started is quick and easy:
- Set up your tenant screening account here. Once set up, you will add your rental property address along with the applicant’s contact information and indicate if you or the applicant will pay the fee (via credit card). Most landlords have the applicant cover the fee as part of the application process.
- The applicant authorizes screening.
- Almost instantly, you will receive the applicant’s complete report so you can make a decision! It is that simple!
Why should I use ClearNow for rent collection?
ClearNow has been enabling landlords to collect rent from their tenants electronically since 2000 with a flawless (A+ rating) record with the Better Business Bureau.
We have lots of experience with online rent collection and provide superior customer service support to every landlord and tenant enrolled. ClearNow makes the rent process efficient thus saving you time. Rents are automatically withdrawn from tenant bank accounts and directly deposited to your bank account three banking days later. You eliminate waiting for checks and trips to the bank.
ClearNow is also innovative. Tenants can establish credit history by having ClearNow furnish their ClearNow rent payment data to Experian RentBureau. Landlords can track income and expenses and generate a Schedule E helper report. Property managers can directly deposit rent to owners’ bank accounts.
Customer service is available via telephone or email Monday through Friday 9am-5pm ET. Call us at (919) 680-4500 or email us at Support@ClearNow.com.
Why am I charged ClearNow’s service fee when the tenant fails the debit?
You are still charged ClearNow’s service fee because ClearNow is still charged a fee for attempting the debit even if it fails. If you or your tenant know beforehand that the debit will not be successful, we suggest that you do a one-time block. That way, ClearNow does not attempt the debit, and you are not charged our service fee. The tenant will need to make arrangements to pay you directly, and the autodebits will continue for the next payment period.
Can ClearNow Accept Partial Payments of Rent?
No, a tenant cannot make a “partial payment” of rent with ClearNow (www.ClearNow.com). When ClearNow automatically debits a tenant’s bank account, either the entire amount of rent is successfully debited or nothing at all.
ClearNow’s prevention of “partial payments” is superior to other methods of payment that landlords employ. For example, if a landlord provides deposit slips to their bank account to tenants or has tenants pay when they choose through bill payment, the tenant has the ability to make a partial payment of rent.
Can I Debit Multiple Tenants on Different Debit Days?
Yes, you can. Each ClearNow accounts debits on a specific day and deposits to a specific bank account. If you have multiple tenants who you would like to debit on different debit days, you will need to set up a ClearNow account for each debit day. However, the pricing will be different than if all of the tenants were in the same account. The first tenant in your first account is $14.95. Each additional tenant in that account is $2. The first tenant in each additional account is $7.95 and each additional tenant is $2.
Can My Tenant Still Enroll If They Don’t Use a Computer?
Yes, your tenant may still enroll in ClearNow even if he/she doesn’t use a computer. The tenant enrollment agreement does ask for a tenant’s email address but it is not required for their enrollment. If your tenant does not have email, they will still receive correspondence on important information by mail. The tenant is required to provide a working telephone number in case we need to reach them by phone.
Can I Talk to Someone If I Need Help?
Absolutely! ClearNow provides excellent customer service with personable representatives available to assist you. Our office hours are Monday-Friday 9am-5pm EST. So whenever you need help or have any questions, you may call 919-680-4500 or email our support team at email@example.com.